Online platform for digital mail processing

eIDAS qualified service for Electronic Registered Delivery

Incoming mail processing (Digital Mailroom)

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About Aangetekende.email™

Via the Aangetekende.email™ service which is a component of the DIGICONNECT platform, Electronic Registered Delivery can be exchanged between sender and recipient without any “paper interference”, and this with the same legal force of traditional registered post.

In addition to electronic registered delivery via the Aangetekende.email™ service, the DIGICONNECT platform also offers a semi-electronic alternative whereby the sender prepares and submits the registered delivery on the platform. We then print this, add an envelope and postage and present it to bpost for delivery via traditional registered mail.

Whichever option you choose, you can save time and skip the post office when sending registered post. Your registered sending can be submitted electronically 24/7, so that you no longer depend on business hours. No need to restock the printer, gather envelopes and travel to the post office.

All of this at competitive rates. An Electronic Registered Delivery costs a fraction of the price of traditional post. For our semi-electronic option, you are charged non-prior rates for prior postage. A small handling fee applies for material (paper, envelopes, ink) and handling. Taking savings on prior postage, paper, ink, envelopes, printer wear, transportation costs and the loss of time into consideration, your costs will be reduced.

Available 24/7 from your PC, laptop or mobile device, even outside office hours

No hassle with printers, paper, envelopes and postage

Saves on travel time

Straightforward and cost-effective system

Environmentally friendly

Legal validity

Electronic registered delivery exchanged via the Aangetekende.email™ service hold the same legal value as physical registered post, owing to the service’s eIDAS qualification.

Electronic registered delivery via a qualified service for electronic registered delivery are not only legally binding, but also benefit from the assumption of the integrity of the information, sending of the information by the identified sender, receipt of the letter by the identified recipient and the accuracy of the date and time of delivery as indicated by the qualified service for electronic registered delivery.

Electronic registered delivery via a non-qualified service do not, however, benefit from the same assumption of integrity and authenticity and these, together with the fact of whether the letter was sent/received, would have to be proven to the courts in the event of a dispute.

References: certificate of conformity, general conditions, privacy statement, Belgian trusted list, eIDAS regulation

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How does an Electronic Registered Delivery work?

Legislation dictates that an addressee cannot be forced to accept registered post in electronic form. Only when this addressee has agreed to receive registered deliveries in electronic form do all legal stipulations of registered post apply. Taking this into consideration, two scenarios are provided on the platform.

The addressee is also registered for the Aangetekende.email™ service

If the addressee is registered for the Aangetekende.email™ service and has therefore accepted the general terms and conditions and agreed to receive registered delivery in electronic form. In this case, you can submit the registered delivery, and this will be delivered directly into the account of the addressee. A legally binding “proof of delivery” is available for download. The addressee has 14 days to confirm receipt of the delivery. After receipt has been confirmed, “proof of receipt confirmation” can be downloaded. If the addressee does not respond within 14 days, the letter will receive the status "expired", but you will still hold the "proof of delivery" which can be used in the event of a dispute.

The addressee is NOT registered for the Aangetekende.email™ service

In this situation, the addressee has not yet agreed to accept registered mail in electronic form. The following procedure applies:

You prepare the letter and submit this to the DIGICONNECT platform. This is then placed in a “pending” file.

The addressee receives an invitation to accept and retrieve the registered delivery in electronic form with itsme® or eID (for private individuals) or to register (for organisations).

If the addressee chooses to proceed, and therefore submits consent for the acceptance of the registered delivery in electronic form, the delivery will be directly released via the Aangetekende.email™ service.

If the addressee has not responded to the invitation within a given number of days, the delivery will be printed, placed in a stamped envelope and presented to bpost for delivery via traditional registered mail. The sender is free to determine the designated period before proceeding to traditional delivery.

You can also opt to have the registered delivery sent via bpost directly without first submitting an invitation to retrieve the registered delivery in electronic form to the addressee.

Please note: your delivery will only hold legal value after the addressee has proceeded with the invitation (see step 3) and the registered letter has been made available in electronic form (date proof of deposit = date registered delivery made available in electronic form via the Aangetekende.email™ service), or when this has been delivered by bpost (date proof of deposit = date submitted to bpost for delivery via traditional registered mail).

Frequently asked questions (FAQ)

Does the recipient of my letter also need to register?

See information in the section “How does it work?”.

Legislation dictates that an addressee cannot be forced to accept registered post in electronic form. Only when this addressee has agreed to receive registered deliveries in electronic form do all legal stipulations of registered post apply.

Taking this into consideration, two scenarios are provided on the platform. Depending on whether the addressee is registered for the Aangetekende.email™ service, the procedure varies as outlined in the section “How does it work?".

How is registration arranged for organisations?

A registration application for the Aangetekende.email™ service on the DIGICONNECT platform can be arranged by a user within the organisation account. This person must identify themselves with the eID of itsme® during the application process and may then download an approval form.

This approval form must be signed, preferably digitally, by an official organisation representative registered with the CBE or by a person with holding signatory authorisation. The electronically signed approval form is then uploaded together with the supporting documents of the legal representative (i.e. CBE statement, gazette). The application has then been submitted. If it is not possible to undersign the application digitally, the form may be undersigned by hand and submitted per post to Connect Solutions together with the supporting documents.

After submitting the application, we will verify whether the undersigned does in fact hold signatory rights within the organisation. If this is confirmed, the account is activated. If this cannot be confirmed, the application will be denied. You will receive email notification in both situations.

How is payment conducted?

You are required to add a balance to your account via Account -> Payment and invoicing.
Online payments may be conducted using Bancontact, Paypal, credit card and other payment buttons.
Upon submitting a message, the required amount will be withdrawn from your available balance.
For high-frequency users, invoicing can be arranged upon request. Contact us for more information.

I want to set up an integration via API with an existing accounting or ERP package. Is that possible?

Yes, this is possible. Please contact us directly so that we can determine the best method for conducting the integration based on your situation.

Impression

Much attention was invested in ease-of-use during the development of our DIGICONNECT platform and Aangetekende.email™ service.
Here are some screen prints.

Logon screen

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Modules

The modules of DIGICONNECT for which you can subscribe

Inbox

The messages you received

Outbox

The messages you sent

New message

Specify the recipient of your message

New message

Enter your subject and message

New message

Upload attachments (optional)

New message

Your registered email has been submitted

Our services are provided at competitive pricing

In the media

De Tijd - Het Nieuwsblad - Het Belang van Limburg - Het Laatste Nieuws - VRT Nieuws - De Morgen - De Standaard - Ondernemingsdatabank - Trends MoneyTalk

About incoming mail processing (Digital Mailroom)

With our Digital Mailroom solution, your incoming mail is scanned and digitally assigned to the right department within your organization.
Two scenarios are available:

1. You scan your mail yourself

Your mail is scanned by you upon arrival, provided with metadata and assigned to the appropriate department within your organization.

2. We scan your mail

You have your mail forwarded to us via the bpost forwarding service. Your mail will be scanned upon arrival. These mail items are then digitally available in the Digital Mailroom module, after which you assign them to the appropriate department within your organization.

Contact us

Connect Solutions bvba
Zandstraat 187
B-3550 Heusden-Zolder

info@aangetekende.email
support@aangetekende.email

+32 11 89 21 01