Frequently asked questions (FAQ)
Does the recipient of my letter also need to register?
See information in the section “How does it work?”.
Legislation dictates that an addressee cannot be forced to accept registered post in electronic form.
Only when this addressee has agreed to receive registered deliveries in electronic form do all legal stipulations of registered post apply.
Taking this into consideration, two scenarios are provided on the platform. Depending on whether the addressee is registered for the Aangetekende.email™ service, the procedure varies as outlined in the section “How does it work?".
How is registration arranged for organisations?
A registration application for the Aangetekende.email™ service on the DIGICONNECT platform can be arranged by a user within the organisation account. This person must identify themselves with the eID of itsme® during the application process and may then download an approval form.
This approval form must be signed, preferably digitally, by an official organisation representative registered with the CBE or by a person with holding signatory authorisation.
The electronically signed approval form is then uploaded together with the supporting documents of the legal representative (i.e. CBE statement, gazette). The application has then been submitted. If it is not possible to undersign the application digitally, the form may be undersigned by hand and submitted per post to Connect Solutions together with the supporting documents.
After submitting the application, we will verify whether the undersigned does in fact hold signatory rights within the organisation.
If this is confirmed, the account is activated. If this cannot be confirmed, the application will be denied. You will receive email notification in both situations.
How is payment conducted?
You are required to add a balance to your account via Account -> Payment and invoicing.
Online payments may be conducted using Bancontact, Paypal, credit card and other payment buttons.
Upon submitting a message, the required amount will be withdrawn from your available balance.
For high-frequency users, invoicing can be arranged upon request. Contact us for more information.
I want to set up an integration via API with an existing accounting or ERP package. Is that possible?
Yes, this is possible. Please contact us directly so that we can determine the best method for conducting the integration based on your situation.